Please Come Prepared

Please bring 2 pieces of government issued identification with you each time you visit the laboratory.

Ideally, one piece of identification will be your personal healthcare card and the other piece of identification will include a picture of you.


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Questions and Answers

Do I need to make an appointment and how do I make an appointment?

Appointments are recommended, but we still accept walk-in patients at most of our patient care centres. Appointments may reduce your wait time. You can make an appointment via our appointment booking system. Or you can call our customer care centre to make an appointment by telephone at (780) 702-4486 or 1-877-702-4486.

What do I need to bring with me when I visit the laboratory?

Please bring your laboratory requisition (completed by your healthcare provider) and 2 pieces of government identification ...

Can I get a laboratory test without a requisition?

No, we cannot collect a specimen unless you give us a requisition completed by your healthcare provider.

Why am I asked to verify personal information when I visit the laboratory?

Gathering the correct information from you helps ensure accurate and complete reporting of your results. Please bring your ...