Lab Services are Changing in Alberta

 

The province of Alberta is transforming how laboratory services are delivered across the province, standardizing and improving patient care for all Albertans.


To make this vision a reality DynaLIFE and Alberta Precision Laboratories (APL) are working together to implement a harmonized, province-wide, lab services model.
Under this new provincial laboratory services model DynaLIFE’s role will expand to a province-wide scope focusing on community lab services, while APL will support and focus on acute care lab services.


For more information on the transition to the new laboratory services model and its impacts to health care providers please see the recent Bulletin for Alberta Ordering Providers.

 


 

 

 

    

DynaLIFE’s new provincial mandate will include:


• Assuming responsibility for community Patient Service Centres (PSCs) and all routine community testing.
• Expanding laboratory capacity and investing in world-leading laboratory innovations.
• Assuming responsibility for operating the Calgary Hub Lab, and continuing to operate the Edmonton Hub Lab.
• Coordinating mobile collections across the province.
• Providing centralized lab services appointment booking system for community patients and physicians.
• Managing province wide support and lab informatics service (one provincial number to call for assistance).
• Providing new online supply ordering system for physicians across the province to order lab collection supplies.
• Managing all transportation and routing of all specimens across the province.

At the same time, Alberta Precision Laboratories is assuming responsibility for DynaLIFE’s acute care services in the northeast part of the province.

 


What changes are happening for physicians?


Physicians in communities around the province will experience some changes as we implement this vision. The timing and nature of these changes will vary depending on where you practice; however, all physicians should be aware of the following changes.

For detailed information about updates to changes and impact to all ordering providers, please refer to Bulletin for Alberta Ordering Providers.

Changes in community services and routine community testing:

 

  • As of December 5th, several hospitals across the province will officially stop taking community collections (routine as well as STAT community collections), as part of the above-mentioned province-wide transition efforts between APL and DynaLIFE.
  • Patients can access lab collection services at any DynaLIFE Patient Services Centre (PSCs) including at our new locations that will be opening in several communities. DynaLIFE is anticipating and actively preparing for this transition to ensure there is a minimal impact to patient’s ability to book appointments as well as collections’ wait times.
  • For more details about specific changes in your community as of December 5th, 2022, and the list of DynaLIFE Patient Services Centers (PSC) available for routine community testing, please refer to Understanding Impacts in Your Community or directory of Our Locations across the province.
  • DynaLIFE is also creating new community requisitions, which will be available through the new supply order process (please see below Introduction of DynaLIFE’s new Supply Ordering Portal for Physicians) once launched in your community.


Upcoming Change to DynaLIFE’s Test Directory:

 

  • DynaLIFE is building capacity at both the Edmonton Hub Lab and the Calgary Hub Lab to both result more tests and to support a revised test menu for community-based testing from rural communities and regional hospitals.
  • More information about the revised Test Directory is provided in the Bulletin for Alberta Ordering Providers. Our Test Directory will also display updates, by the end of November 2022.


Introduction of DynaLIFE’s new Supply Ordering Portal for Physicians:

 

  • DynaLIFE is bringing to physicians across the province a new, standardized Supply Ordering Portal that will facilitate ordering of test collection supplies as well as the delivery of the ordered supplies.
  • The new web-based Supply Ordering Portal is built on a robust platform that will support physicians across the province, with a new streamlined look and navigation to improve user experience.‚Äč

• Community Physicians, who are currently ordering lab supplies from DynaLIFE, will see minor changes and upgrades to the existing ordering portal as of December 5th.

• If you are currently using, DynaLIFE Supply Ordering Portal, your log in information will not change. You will be able to access the system, just as you are doing now.

• Community Physicians, who are currently ordering lab supplies from AHS/APL or Cardinal Health will see new supply ordering processes via our online platform.

  • Community Physicians, who are currently ordering lab supplies from DynaLIFE, will see minor changes and upgrades to the existing ordering portal as of December 5th.
    • If you are currently using, DynaLIFE Supply Ordering Portal, your log in information will not change. You will be able to access the system, just as you are doing now.
  • Community Physicians, who are currently ordering lab supplies from AHS/APL or Cardinal Health will see new supply ordering processes via our online platform.
  • Impacted physicians will be provided with more detailed information regarding the transition to this system, including their log in information and user guides, closer to the dates of their transition.
  • The lab collection supplies available via DynaLIFE Supply Ordering Portal are based on a standardized provincial inventory list developed for this purpose. We will provide the physicians with an opportunity to inform us if they require any additional supplies via our supply ordering portal.

 

The launch of this new system across the province will happen through a phased approach:


For more details about specific changes in your community related to the new standardized Supply Ordering Portal for physicians, please refer to Understanding Impacts in Your Community.


Upcoming Change to Requestion Process for Mobile Collections:

 

  • As of December 5, 2022, DynaLIFE will coordinate all requests for mobile collections across the province of Alberta.
  • In many cases, mobile collections will still be performed on site by APL collectors, but DynaLIFE will be responsible for receiving mobile collections requisitions and organizing the collection date at locations across the province.
  • The mobile collection requisition process for physicians and health care professionals at clinics and health facilities across the province will remain largely the same.

 

The key change will be that as of December 5, 2022, requisitions for mobile collections across the province will be sent by fax to DynaLIFE instead of the current number.

New fax numbers to be used as of December 5th, 2022 for sending mobile collection requisitions are:
• Province-wide fax number: 780 – 452 – 5294
• Calgary fax number: 403-777-5222

The contact lines for physicians and health care providers to call with questions about mobile collections and upcoming changes to this process are:
• 780-453-9440 ext. 3 (province-wide) or 
• 403-770-3351 (Calgary)

 


Introduction of a New Provincial Appointment Booking System:

 

  • There will be no changes to the appointment booking process for physicians prior to December 5, 2022. Physicians’ offices can continue booking appointments for their patients using existing processes and websites.
  • There will be some changes to the Time Sensitive Appointment Process in Calgary and some areas of South Zone after December 5th, 2022.
    • The time sensitive appointment booking process for Physicians in Calgary area will remain the same before December 5th (use of online form to submit requests).
    • From December 5th onward, physicians in Calgary and some areas of the South Zone will no longer use the online form to submit time sensitive appointment requests.
    • Instead, physicians will have an option to either have the lab in their facility log into the DynaLIFE appointment booking portal to book their patient appointment or to call the appointment booking line identifying themselves as a physician to get to the font of the queue.
    • More details will be shared with physicians closer to December 5th.
  • More detailed information will be provided and updated frequently under Understanding Impacts in Your Community.

For more information on the transition to the new laboratory services model and its impacts to health care providers please see Bulletin for Alberta Ordering Providers.



Timeline For Transition to a new Provincial Laboratory Services Model


The new provincial laboratory services model will be implemented through a phased approach:

Establishing and implementing this vision provides the opportunity to standardize the delivery and access of laboratory services across the province. This transformation includes ongoing collaboration between DynaLIFE and APL, working together to provide one province-wide lab system focused on improving outcomes for patients and becoming a global leader in health care.


Understanding Impacts in Your Community


Please come back for more detail soon.


To better understand how you, as physician in your community, or your patients may be impacted, please refer to below presented provincial map.